Account Director

TL;DR

Account Director (Client Management): Manage strategic customer relationships across multiple verticals with an accent on commercial performance, client satisfaction, and aligning hirify.global’s product capabilities to each client’s business objectives. Focus on driving account growth through adoption and cross-sell, coordinating delivery with Product/Program/Tech/Support/Data Science, and using client performance metrics to shape continuous improvement.

Location: Louisville, Kentucky, with remote flexibility

Company

hirify.global builds AI technology for demand forecasting and real-time decision-making across multiple industries.

What you will do

• Act as the day-to-day point of contact for strategic clients, ensuring high satisfaction and engagement.
• Translate client needs and business goals into actionable plans aligned with hirify.global’s product suite.
• Identify opportunities to increase value via product adoption, feature utilization, and cross-sell initiatives.
• Support contract renewals and commercial discussions with internal stakeholders.
• Coordinate with internal teams (Product, Program, Tech, Support, Data Science) to ensure successful delivery and issue resolution.
• Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement.

Requirements

• 10–12 years of experience in a client-facing commercial role (customer success, account management, or strategic partnerships).
• Strong relationship management skills and confidence communicating with stakeholders at multiple organizational levels.
• Excellent verbal and written communication, including presenting effectively to senior stakeholders.
• Analytical mindset to derive insights from data and drive strategic conversations.
• Ability to manage multiple priorities in a fast-paced environment.
• Bachelor’s degree in Business, Economics, Aviation Management, or related field (Master’s degree is a plus).

Nice to have

• Experience in travel, mobility, logistics, marketplaces, or other demand-driven industries.
• Experience working with enterprise clients.

Culture & Benefits

• Competitive salary with performance-based incentives.
• Comprehensive benefits package and professional development opportunities.
• Flexible work options, including remote opportunities.
• Opportunity to work with cutting-edge AI technology across multiple industries.
• Collaborative and inclusive workplace culture.

Hiring process

• Interviews focused on client-facing experience, communication, and commercial/analytical skills.
• Discussions on account strategy, cross-functional coordination, and fit for working with enterprise customers.