Account Manager (Client Success)

TL;DR

Account Manager (Client Success): Leading post-sale account management for advertising campaigns with an accent on client retention, media planning, and cross-functional collaboration. Focus on driving growth opportunities, managing campaign lifecycles, and delivering high-touch service experiences for new and existing clients.

Location: Remote (USA)

Salary: $75,000–$85,000

Company

hirify.global is a media company dedicated to providing trustworthy, award-winning news content in an audience-first format.

What you will do

• Manage post-sale account operations, including kick-off calls, production, launch, and performance reporting.
• Develop media strategies that align with client objectives and campaign goals.
• Collaborate with cross-functional teams such as Client Partnerships, Ad Operations, and Brand Journalism to execute campaigns.
• Monitor campaign performance to ensure delivery against revenue and client goals.
• Identify and pursue opportunities for account growth, renewals, and upsells.
• Maintain strong relationships with internal and external stakeholders through proactive communication.

Requirements

• Must be based in the United States.
• 1+ years of digital campaign planning and execution experience in a publisher or agency environment.
• 2–4 years of total professional work experience.
• Proficiency in Google Office Suite (Slides, Sheets, Docs).
• Strong project management and organizational skills with attention to detail.
• Growth mindset with an entrepreneurial spirit and commitment to the hirify.global mission.

Nice to have

• Prior experience in account management, customer support, media planning, digital marketing, ad operations, or business development.

Culture & Benefits

• 401(k) with employer match and comprehensive health insurance (PPO/HSA options).
• Generous vacation policy, holidays, and one mental health day per quarter.
• 12-week paid primary caregiver leave (up to 20 weeks for birth-givers).
• Annual learning and development stipend and $100 monthly work-from-home stipend.
• Access to family-forming benefits through Carrot Fertility and tele-mental health services.
• Commitment to AI literacy with ongoing training and integration into daily workflows.