Strategic Account Manager (AI)

TL;DR

Strategic Account Manager (AI): Managing and growing relationships with top enterprise customers for an engineering intelligence platform with an accent on customer adoption and account expansion. Focus on building strategic partnerships with engineering leaders and driving measurable value from the AI-driven platform.

Location: Hybrid (San Mateo, USA)

Company

Faros is building an engineering intelligence platform for the AI era to help organizations understand the impact of AI on software delivery.

What you will do

• Manage and grow relationships with the company's top enterprise customers.
• Act as the primary point of contact for strategic accounts, building trusted partnerships with engineering leadership.
• Drive customer adoption and ensure clients realize measurable value from the platform.
• Identify and close expansion opportunities within existing accounts.
• Develop account plans to expand usage across various teams, departments, and business units.
• Run executive business reviews and strategic planning sessions with customers.

Requirements

• 5+ years in enterprise account management, customer success, or enterprise sales.
• Proven ability to manage large enterprise accounts and drive growth and expansion.
• Strong executive-level communication and relationship-building skills.
• Experience working with technical stakeholders such as engineering leaders or platform teams.
• Ability to navigate complex organizations and multiple stakeholders.
• Comfortable operating in a fast-moving startup environment.

Nice to have

• Experience selling or managing accounts in developer tools, DevOps, or engineering productivity platforms.
• Experience with usage-based or platform products.
• Background working with engineering or technical buyers.

Culture & Benefits

• Work with a category-defining product in developer productivity.
• Direct ownership of relationships with leading engineering organizations.
• Competitive compensation and equity.
• Opportunity to shape how enterprise companies improve software delivery.