Principal Product Education Specialist (AI)

TL;DR

Principal Product Education Specialist (AI): Designing and delivering modern learning and user assistance experiences with an accent on in-product guidance and AI-powered self-service. Focus on shifting traditional training models to contextual, just-in-time guidance and leveraging RAG-based retrieval and prompt-driven workflows.

Location: 100% remote anywhere in the US

Company

A leader in data integrity that empowers businesses to make confident decisions through a combination of software, data enrichment products, and strategic services.

What you will do

• Lead the strategy and roadmap for evolving product education toward modern, in-product and self-service experiences.
• Drive a shift toward AI-powered self-service via Help Centers, search, and chat assistants.
• Design task-based, workflow-driven learning to enable users to complete key actions efficiently.
• Partner with Product, UX, and Engineering to drive end-to-end user assistance across the product.
• Implement a scalable self-service learning strategy across Knowledge Bases and documentation.
• Measure and improve learning effectiveness using data and user behavior insights.

Requirements

• Bachelor’s degree in Communications, Education, Instructional Design, Computer Science, or similar.
• 8+ years of experience in product education, instructional design, or technical communications.
• Must be based in the US (100% remote within the United States).
• Experience designing AI-enabled education leveraging tools like Microsoft Copilot and Azure OpenAI.
• Proven track record of leading cross-functional initiatives and strong project management skills.
• Proficiency in adult learning principles (ADDIE, SAM) and instructional design frameworks.

Nice to have

• Experience with AI-driven personalization to improve user adoption and learning outcomes.
• Familiarity with integrating AI assistants within product environments for contextual guidance.
• Experience with content intelligence and analytics tools to optimize education strategies.
• Understanding of emerging trends in developer education and knowledge management.

Culture & Benefits

• AI-first organization encouraging the use of generative AI to accelerate work and improve output quality.
• "Work from anywhere" culture celebrating diversity in a distributed environment.
• Strong commitment to career development, continuous learning, and growth opportunities.
• Collaborative environment based on values of Openness, Determination, Individuality, and Collaboration.