Customer Education Program Manager (AI)

TL;DR

Customer Education Program Manager (AI): Developing and operationalizing repeatable education programs for enterprise customers to drive adoption of new AI products with an accent on translating technical innovation into practical, actionable guidance. Focus on building scalable frameworks, creating high-quality educational assets, and partnering cross-functionally to ensure customers realize value from rapid product releases.

Location: Must be based in the US (San Francisco or Remote)

Compensation: $165,600 – $184,000 + Equity

Company

hirify.global is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Build and scale repeatable education programs for new product launches and updates.
• Translate complex product information into practical use cases, demos, quickstarts, and adoption guides.
• Partner with Product, Marketing, and Developer Experience teams to align educational efforts.
• Design scalable workflows for producing high-quality educational content.
• Measure the effectiveness of education initiatives on customer engagement and product adoption.
• Gather customer signals and feedback to continuously improve educational programs.

Requirements

• Must be based in the US.
• Proven experience creating customer-facing product education, technical content, or enablement programs.
• Exceptional writing, editing, and communication skills.
• Strong program management experience driving cross-functional initiatives.
• Ability to transform technical concepts into actionable customer guidance.
• Experience partnering effectively with Product, Marketing, or technical organizations.

Nice to have

• Experience in enterprise SaaS, AI products, or developer tools.
• Experience producing webinars, explainers, or other educational media.
• Hands-on experience using AI tools to create and improve educational content.

Culture & Benefits

• Opportunity to shape how enterprises adopt frontier AI technologies.
• Work at the intersection of product innovation and customer success.
• Collaborative environment focused on clarity, accuracy, and trust.
• Competitive compensation package including equity.
• Commitment to diversity and equal opportunity employment.