End User Support Specialist

TL;DR

End User Support Specialist (IT Support): Providing comprehensive technical support for hardware, software, and identity access management within a global IT environment with an accent on user-friendly communication and security protocol adherence. Focus on troubleshooting complex technical issues, maintaining device performance, and collaborating with security teams to ensure seamless IT operations.

Location: Must be based in Pawtucket, RI

Salary: $30.00–$32.10 per hour

Company

hirify.global Medical Corporation is a global leader in medical devices and software dedicated to improving patient outcomes and saving lives through innovative cardiopulmonary and respiratory technologies.

What you will do

• Deliver efficient technical support for hardware, software, and access issues across multiple channels.
• Maintain, configure, and repair end-user devices and peripherals to ensure optimal performance.
• Manage support tickets using ITIL-based systems, ensuring documentation and timely escalation.
• Collaborate with IT and Security teams to resolve urgent issues and perform root cause analysis.
• Provide hands-on hardware support and participate in project-based team initiatives.
• Support end-user service analysts and contribute to the creation of team procedures.

Requirements

• Must be based in Pawtucket, RI
• Proficiency in troubleshooting Windows, macOS, and Linux operating systems.
• Experience with ITSM tools such as ServiceNow and knowledge of networking protocols.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to provide rotating evening and weekend support as assigned.
• Commitment to professional development and obtaining relevant IT certifications.

Nice to have

• ITIL, CompTIA+, Microsoft, or HDI certifications.
• Degree in a technical field.

Culture & Benefits

• Comprehensive benefits package including health and wellness plans.
• Commitment to a culture of innovation, self-motivation, and entrepreneurial spirit.
• Opportunities for professional growth and training in a fast-growing global organization.