Senior IT Support Specialist

TL;DR

Senior IT Support Specialist (Enterprise Technology): Providing advanced technical support and system maintenance for a diverse user base with an accent on complex hardware, software, and identity management troubleshooting. Focus on delivering white-glove support to C-suite executives, leading incident response, and optimizing IT processes within a quantum computing environment.

Location: Must be based in New Haven, CT

Salary: $80,800–$121,200 USD

Company

hirify.global is a global leader in the development and delivery of quantum computing systems, software, and services.

What you will do

• Serve as the primary escalation point for complex hardware, software, networking, and authentication issues.
• Provide high-quality support for Windows, macOS, and Linux systems, including mobile devices.
• Manage user accounts and identity services across Active Directory and Microsoft Entra ID.
• Lead onboarding and offboarding activities, including device deployment and employee training.
• Coordinate incident response efforts during major outages or critical business events.
• Develop technical documentation and identify opportunities for process improvements.

Requirements

• 7+ years of IT support or desktop support experience.
• Must be based in New Haven, CT.
• Proven experience providing white-glove support to C-suite executives.
• Strong knowledge of networking fundamentals (DNS, DHCP, TCP/IP, VPN).
• Proficiency in administering identity and access management platforms.
• Flexibility to support occasional evenings, weekends, or travel to remote sites.

Culture & Benefits

• Competitive pay and company ownership opportunities.
• Comprehensive benefits package designed to support employee well-being.
• Collaborative environment focused on innovation and ambitious goals.
• Commitment to diversity, inclusion, and professional growth.