Senior Director, Community & Advocacy (MarTech)

TL;DR

Senior Director, Community & Advocacy (MarTech): Leading the customer community and advocacy ecosystem to drive retention and growth with an accent on scaling reference programs and executive advisory boards. Focus on integrating community signals into business workflows and measuring advocacy influence on pipeline.

Location: Must be based in the United States (San Francisco, Hybrid)

Salary: $155,000 – $232,000 per year

Company

hirify.global is a leading customer engagement platform that empowers brands to deliver personalized experiences using hirify.globalAI.

What you will do

• Lead the community function, managing hirify.global Bonfire forums and regional meetups to drive engagement and retention.
• Own the Customer Champions program end-to-end to produce a steady supply of references, speakers, and storytellers.
• Facilitate high-stakes Customer Advisory Boards (CABs) to turn executive insights into product roadmaps.
• Establish a testimonial capture motion across video and written formats for use in campaigns and case studies.
• Co-design a unified customer empowerment journey from learner to champion.
• Manage and mentor a high-ownership team of five specialists and managers across digital community and events.

Requirements

• Proven experience leading large-scale customer advocacy programs in B2B software.
• Experience managing meaningful customer communities, including platform migrations or re-platforming.
• Ability to quantify the function's impact using pipeline and influence metrics.
• Strong cross-functional leadership skills, partnering with PMM, Content, CX, and Product teams.
• Must be based in the United States.

Nice to have

• Background in MarTech, customer engagement, or adjacent B2B SaaS categories.
• Experience scaling advocacy platforms (e.g., ChampionHQ, Influitive) or community platforms (e.g., Higher Logic, Bevy).
• Experience managing multi-region programs across AMER, EMEA, and APAC.
• Public speaking presence and a strategic point of view on customer-led growth.

Culture & Benefits

• Competitive compensation package including equity grants (RSUs).
• Comprehensive health benefits covering medical, dental, vision, life, and disability.
• Flexible paid time off and family services, including fertility benefits and equal parental leave.
• Professional development support through formal career pathing and a yearly learning stipend.
• Hybrid work environment combined with a curated in-office experience in San Francisco.