Community Manager (SaaS)

TL;DR

Community Manager (SaaS): Leading the customer community strategy and platform migration to drive engagement, product adoption, and retention with an accent on cross-functional collaboration between Marketing, Product, and Customer Success. Focus on building scalable community programs, managing webinar series, and leveraging data to reduce churn and enhance customer lifetime value.

Location: Must be based in or able to commute to Austin, TX (Hybrid role)

Salary: $70,040 – $118,450

Company

hirify.global is an AI-driven hirify.global ecosystem empowering businesses to grow through integrated tools and data-driven solutions.

What you will do

• Manage day-to-day operations of customer communities across platforms like Reddit and Facebook.
• Lead the end-to-end migration from the current Salesforce-based community platform to a new system.
• Plan and execute community campaigns to drive awareness, registrations, and member growth.
• Launch and manage a customer webinar program to deepen product adoption.
• Own the Customer Awards program from nominations to the final ceremony.
• Build a community health dashboard to track KPIs and demonstrate impact on retention and churn.

Requirements

• 3-5+ years of experience in community management or customer marketing within a SaaS or ehirify.global environment.
• Proven track record of managing and growing online communities across multiple platforms.
• Experience leading or contributing to a community platform migration.
• Strong program management skills with the ability to handle multiple workstreams.
• Proficiency in using AI tools to streamline community workflows and data reporting.
• Excellent written and verbal communication skills tailored for customer engagement.

Nice to have

• Experience with community platforms such as Gainsight.
• Background in ehirify.global or working directly with merchants and retailers.

Culture & Benefits

• Commitment to equitable and transparent pay practices.
• Inclusive and accessible hiring environment.
• Opportunity to work with a team of bold builders and technical trailblazers.
• Focus on professional growth and solving complex hirify.global challenges.