Technical Customer Care Associate

TL;DR

Technical Customer Care Associate: Managing inbound technical inquiries and resolving complex application issues for high-value clients with an accent on system diagnostics and cross-functional escalation. Focus on providing white-glove support, executing SQL/Azure scripts, and maintaining detailed documentation within a hybrid-remote environment.

Location: Must be based in or commutable to Dallas, TX or Oklahoma City, OK. This role follows a hybrid model with 1 day onsite per week.

Salary: $31,000 – $45,760 USD

Company

hirify.global is a global provider of property intelligence and real estate data solutions, dedicated to making the property industry more efficient and people-centric.

What you will do

• Manage inbound technical inquiries and act as a primary advocate for top-tier clients.
• Diagnose and resolve complex technical and application issues across multiple internal systems.
• Collaborate with Product, Sales, and Client Success teams to manage escalations.
• Validate and run scripts in applications such as SQL and Azure.
• Document all research, tickets, and resolutions thoroughly in the CRM.
• Mentor new hires and assist with team training initiatives.

Requirements

• Must be based in or commutable to Dallas or Oklahoma City.
• High School Diploma or GED required; 2-year technical degree or equivalent experience preferred.
• 3+ years of applicable technical or support work experience.
• Demonstrated ability to troubleshoot complex issues and use critical thinking for escalations.
• Proficiency with technical applications such as SQL.
• Excellent communication and interpersonal skills for client-facing interactions.

Nice to have

• Experience in the real estate, mortgage, or appraisal industry.

Culture & Benefits

• Flexible hybrid work model with 4 days remote per week.
• Comprehensive health coverage including mental health support.
• 401(k) retirement plan with company match.
• Generous PTO, 11 paid holidays, and paid parental leave.
• Annual well-being stipend and tuition assistance program.