Customer Service Representative I

TL;DR

Customer Service Representative I (Customer Support): Handling customer questions, escalations, and basic troubleshooting/setup for insureds and service stakeholders with an accent on de-escalation, accurate record-keeping, and coordinating with internal resources. Focus on delivering professional support across phone, email, and chat while maintaining customer satisfaction and improving the customer service process.

Company

hirify.global provides an insurance payments network that enables multi-channel communications and inbound payment processing for insurers.

What you will do

• Respond promptly to customer inquiries through phone, email, and chat.
• Resolve customer complaints, de-escalate issues, and escalate to the team lead/manager or other internal resources when needed.
• Guide customers through basic troubleshooting and setup processes.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Provide professional support to ensure customer satisfaction and collect feedback on customer service process efficiency.
• Coordinate and communicate with colleagues as necessary.

Requirements

• Location: Must be located in the United States
• Associate degree OR 2+ years of relevant experience.
• Call center experience.
• Proven remote work experience.
• Excellent written and verbal communication skills; strong organization and attention to detail.
• Good computer skills; experience with Word, Excel, and Outlook preferred.

Culture & Benefits

• Full-time, hourly role with remote work.
• Competitive salaries and comprehensive benefits (medical, dental, vision) plus 401(k).
• Work-life balance focus and opportunities for internal growth and career advancement.
• Standard indoor office environment with computer-based work.

Hiring process

• Screening based on customer service/call center experience and remote work experience.
• Interviews to assess communication skills, de-escalation approach, and ability to follow instructions accurately.