Customer Care Representative (Robotics)

TL;DR

Customer Care Representative (Robotics): Providing exceptional customer service and acting as the primary point of contact for product inquiries and order management with an accent on professional communication and cross-functional collaboration. Focus on resolving customer complaints, maintaining accurate order data, and ensuring high levels of customer satisfaction.

Location: Apex, NC

Company

hirify.global is a global provider of engineered components and sub-systems for healthcare and advanced manufacturing, specifically through its ATI Industrial Automation unit specializing in robotic end-of-arm technologies.

What you will do

• Serve as the primary point of contact for products, services, and delivery dates.
• Handle a broad range of customer inquiries via multiple channels in a professional manner.
• Enter and maintain accurate customer orders using various software applications.
• Resolve customer complaints and issues with empathy and understanding.
• Collaborate cross-functionally to provide accurate and timely information to customers.

Requirements

• Location: Must be based in Apex, NC
• Excellent written and verbal communication skills.
• Ability to prioritize and multitask effectively in a dynamic team environment.
• Proficiency in using computers and technology.
• Strong customer focus and ability to build trusting relationships.
• Ability to quickly learn new technical, product, and industry knowledge.

Culture & Benefits

• Culture that embraces teamwork, collaboration, and empowerment.
• Opportunity to work within a global team across the Americas, Europe, and Asia-Pacific.
• Career growth powered by innovations in healthcare and advanced manufacturing.