Customer Credit Representative

TL;DR

Customer Credit Representative: Managing inbound residential customer inquiries regarding billing, collections, and account maintenance with an accent on professional communication and accurate data handling. Focus on providing exceptional service, resolving account issues, and maintaining compliance with company guidelines in a high-volume environment.

Location: Must be based in Dayton, OH, USA

Company

A Fortune 500 global energy leader committed to accelerating the world's transition to sustainable, carbon-free energy.

What you will do

• Respond to inbound residential customer phone calls regarding billing, collections, and outages.
• Update and maintain accurate customer account records in company systems.
• Explain company offerings and services to customers when applicable.
• Verify and correct customer account information such as contact details.
• Direct complex inquiries to appropriate internal work groups.
• Adhere to safety protocols and company performance metrics.

Requirements

• Must be based in or able to work in Dayton, OH
• High school diploma or equivalent required.
• Basic computer and keyboarding skills.
• Demonstrated professional verbal and written communication skills.
• Basic math proficiency.
• Ability to work overtime as required.

Culture & Benefits

• Opportunity to work with a Fortune 500 company recognized as a Great Place to Work.
• Commitment to diversity, inclusion, and sustainable energy goals.
• Structured training and quarterly performance evaluations during the first year.
• Professional development in a collaborative, safety-focused environment.