Customer Service Coordinator

TL;DR

Customer Service Coordinator (Metrology): Managing customer relations and administrative tasks for a test equipment calibration lab with an accent on CRM maintenance and field service coordination. Focus on ensuring precise scheduling of calibration work and professional client communication.

Location: Syracuse, NY. Must be a U.S. Person

Salary: $22.00 - $25.00 Hourly

Company

hirify.global (CalSource) is a leading provider of critical testing, inspection, certification, and compliance services serving manufacturing, aerospace, medical, and defense markets.

What you will do

• Maintain the CRM system and manage customer inquiries via phone, email, and web.
• Coordinate field service work and maintain onsite schedules for clients.
• Provide administrative support for calibration laboratory computer systems.
• Handle shipping and receiving duties as required.
• Process calibration documentation for technicians and generate quotes.

Requirements

• 2–5 years of relevant experience.
• High school diploma or equivalent.
• Must be a U.S. Person (citizen, national, lawful permanent resident, refugee, or asylee) to comply with ITAR export controls.
• Proficiency in Microsoft Office, specifically Excel and Outlook.
• Excellent interpersonal, verbal, and written communication skills.

Culture & Benefits

• Opportunity to work in a premier test equipment and gauge calibration lab.
• Collaborative environment dedicated to metrology, quality, and integrity.
• Stable industry exposure (aerospace, medical, defense).