Customer Service Representative

TL;DR

Customer Service Representative: Providing inbound support for car dealerships by managing service appointments and customer inquiries with an accent on professional communication and efficient scheduling. Focus on handling high-volume interactions and maintaining accurate records within dealership booking systems.

Location: Must be based in Jacksonville, Florida

Salary: $14.00/hr

Company

hirify.global is a global leader in data and software services, transforming the vehicle lifecycle into a connected digital experience for partners in over 90 countries.

What you will do

• Serve as the primary point of contact for customers calling local dealerships.
• Manage, schedule, modify, and confirm service appointments using dealership booking systems.
• Handle customer inquiries and requests professionally while managing expectations.
• Record customer information and feedback accurately.
• Maintain professional telephone etiquette during all interactions.

Requirements

• Must have 6 months or more of call center experience.
• Ability to speak clearly and use professional telephone etiquette.
• Proficiency in typing accurately and efficiently.
• Strong active listening and multi-tasking skills.
• Ability to manage difficult customer situations effectively.

Culture & Benefits

• Competitive pay with comprehensive benefits.
• Flexible and fixed scheduling options.
• Opportunities for career advancement within a global organization.
• Supportive and innovative team culture.