Customer Success Manager II, Enterprise (SaaS)

TL;DR

Customer Success Manager II, Enterprise (SaaS): Managing high-value enterprise accounts to drive renewals, retention, and feature adoption with an accent on strategic guidance and account health analysis. Focus on building shared Success Plans, synthesizing customer feedback for product development, and coordinating cross-functional support.

Location: Must be based in the United States (Austin), Hybrid

Salary: $94,620 - $120,000 OTE

Company

hirify.global is a leading customer engagement platform that empowers brands to deliver personalized experiences using hirify.globalAI.

What you will do

• Partner with Account Executives to drive client renewals, retention, and net retention targets.
• Act as the main point of contact and trusted advisor for enterprise customers.
• Drive feature adoption by creating and executing strategic Success Plans.
• Analyze product usage to identify account risks and growth opportunities.
• Conduct Executive Business Reviews and maintain regular customer communication.
• Synthesize customer feedback to influence the product development roadmap.

Requirements

• Must be based in the United States.
• 2-5 years of experience in Customer Success, Onboarding, or Project Management.
• Proven track record of managing complex enterprise accounts with 1,000+ employees.
• Domain knowledge in at least two areas: SaaS, Mobile, APIs, Marketing Automation, or Analytics.
• Exemplary written and verbal communication skills.

Culture & Benefits

• Hybrid work model with a curated in-office employee experience.
• Comprehensive medical, dental, vision, life, and disability insurance.
• Equity grants (RSUs) and Employee Stock Purchase Plans.
• Flexible paid time off and retirement plans.
• Professional development with a yearly learning stipend and formal career pathing.