Customer Success Manager (Cybersecurity/AI)

TL;DR

Customer Success Manager (Cybersecurity/AI): Managing post-sales relationships for federal customers (DoD, IC, DHS) with an accent on successful adoption and operationalization of adversarial AI defense solutions. Focus on driving mission outcomes, mitigating churn risks, and advocating for federal requirements within the product roadmap.

Location: Remote (US), DC Metro Area preferred

Company

hirify.global protects the world’s most valuable technologies from adversarial AI attacks using a unique, patent-pending security solution.

What you will do

• Serve as the primary post-sales relationship owner for federal customers, including the Intelligence Community, DoD, and DHS.
• Coordinate customer engagements to ensure deliverables and key objectives are completed on schedule.
• Drive onboarding, deployment, and ongoing adoption of hirify.global solutions to achieve customer mission objectives.
• Capture and prioritize customer feedback to advocate for federal use cases with Product and Engineering teams.
• Partner with Account Executives to support contract renewals, option year exercises, and expansion opportunities.
• Conduct regular business reviews and customer health assessments to proactively mitigate risks.

Requirements

• 5+ years of experience in Customer Success or Technical Account Management.
• Proven experience supporting U.S. Federal Government customers (DoD, IC, DHS, or civilian agencies).
• Technical background in cybersecurity, data science, machine learning, or cloud infrastructure.
• Active Top Secret or TS eligible clearance strongly preferred.
• Strong ability to build relationships with both technical and executive stakeholders.
• Ability to travel as needed to support customer engagements.

Nice to have

• Experience scaling Customer Success at a Series A/B startup.
• Knowledge of federal acquisition processes and contract vehicles.
• Experience supporting customers specifically within the Intelligence Community.
• Relevant certifications such as Security+, CISSP, PMP, ITIL, or CCSM.

Culture & Benefits

• Fully remote work environment with a global team and occasional in-person retreats.
• Generous stipends for home office setup, annual upgrades, and monthly internet/phone expenses.
• Unlimited and flexible time off for salaried employees, plus 15 paid company holidays.
• Dedicated L&D fund for training, conferences, certifications, and industry events.
• Commitment to diversity, equity, and inclusion.