Principal Customer Success Manager (NoSQL)

TL;DR

Principal Customer Success Manager (SaaS/NoSQL): Managing strategic and enterprise customer relationships to ensure successful adoption and long-term retention of database platform solutions with an accent on value realization and technical alignment. Focus on driving Net Revenue Retention (NRR), guiding customers through deployment in mission-critical environments, and advocating for customer needs to internal product teams.

Location: Remote (US)

Salary: $145,286 - $162,771 USD

Company

hirify.global is an operational data platform for AI that enables enterprises to scale mission-critical operational, analytical, and mobile workloads.

What you will do

• Serve as the primary post-sales point of contact for a portfolio of strategic enterprise customers.
• Guide customers through onboarding, deployment, and adoption of hirify.global solutions.
• Build and maintain strong relationships with engineering leaders, architects, and executives.
• Partner with Sales and Renewals teams to support subscription renewals and identify expansion opportunities.
• Act as an internal customer advocate, representing feedback to Product and Engineering teams.
• Monitor customer health indicators and manage escalations to resolve technical or operational issues.

Requirements

• 8–10 years of experience in Customer Success, Technical Account Management, or similar customer-facing roles.
• Experience supporting enterprise SaaS, database, or infrastructure platforms.
• Ability to collaborate effectively with technical stakeholders such as developers and architects.
• Proficiency with CRM and customer success platforms (e.g., Salesforce, Gainsight).
• Must be based in the US.

Nice to have

• Experience with distributed databases, NoSQL, or cloud platforms.
• Familiarity with microservices and cloud-native environments.
• Experience supporting customers running large-scale or mission-critical production systems.

Culture & Benefits

• Generous time-off program for family and personal care.
• Comprehensive wellness benefits, including medical, dental, vision, and life insurance.
• Financial planning support through a retirement program and business travel insurance.
• Career growth opportunities with a value-driven approach.
• Ergonomic and comfortable WFH or in-office setup.