Customer Loyalty Member (Fintech)

TL;DR

Customer Loyalty Member (Fintech): Providing 1st line technical and functional support for Commercial Banking interactive channels with an accent on client onboarding and issue diagnosis. Focus on resolving technical problems, coordinating administrative processes, and collaborating internationally within an Agile framework.

Location: Bucharest, Romania (Hybrid)

Company

Global software and operations hub providing a wide range of technical and retail services to ING units worldwide.

What you will do

• Provide 1st line technical and functional support for Commercial Banking interactive channels and related products.
• Diagnose, prioritize, and resolve technical and functional issues for clients.
• Coordinate the end-to-end administrative process for client setup on new channels.
• Perform data investigation and analysis to fulfill client requests.
• Collaborate with international departments to ensure correct data processing and resolution of assignments.
• Participate in Agile events, including daily stand-ups and retrospectives.

Requirements

• Must be based in Bucharest, Romania.
• Bachelor's degree or High School diploma with an Economic profile.
• At least one year of operational banking experience in a client-facing role (phone, email, chat).
• Fluent Bulgarian (spoken and written).
• Solid knowledge of English.
• Proficiency in MS Office and understanding of banking legislation and regulations.

Culture & Benefits

• Flexible way of working with the option to work from home or the office.
• Collaborative environment encouraging fair and constructive feedback.
• Opportunity to work in an international, dynamic, and rapidly expanding team.
• Impact-driven culture focused on creating innovative solutions for a better world.