Technical Support Specialist (German Speaking)

TL;DR

Technical Support Specialist (German Speaking): Providing post-sales technical support for mobile and IoT management software with an accent on troubleshooting complex customer issues and maintaining high service standards. Focus on diagnosing application queries, managing customer communication, and collaborating with internal teams to ensure timely resolution of technical problems.

Location: Must be based in Romania (Hybrid/Remote)

Company

hirify.global is a global provider of mobile and IoT device management solutions, serving over 17,000 enterprise customers worldwide.

What you will do

• Provide telephone and email-based post-sales technical support for software products.
• Investigate and resolve customer-reported technical issues in collaboration with internal stakeholders.
• Proactively update customers on the progress of their outstanding queries.
• Diagnose and solve application queries while maintaining superior customer service.
• Use various devices to reproduce customer environments for deeper troubleshooting.

Requirements

• Fluent German and English (verbal and written) is mandatory.
• Degree or Diploma in Computer Networking, IT, Computer Science, or related field.
• Solid understanding of the OSI model and networking principles (Firewalls, Protocols, Subnetting).
• Knowledge of modern Windows client and server operating systems.
• Understanding of mobile computing platforms (Android, iOS).
• 1-2 years of relevant technical support experience.

Nice to have

• Experience with database management systems like SQL Server.
• Experience with virtualization technologies such as VMware or Hyper-V.

Culture & Benefits

• Opportunity to work with leading-edge technologies and global tech giants.
• Collaborative and agile team environment.
• Focus on personal growth, continuous innovation, and professional development.
• Fast-paced environment with global reach.