Team Leader Customer Service (German Speaker)

TL;DR

Team Leader Customer Service (German Speaker): Leading a customer-facing team to manage end-to-end order-to-cash processes with an accent on operational excellence and stakeholder management. Focus on coaching team members, optimizing delivery performance, and resolving complex customer issues within an international automotive environment.

Location: Hybrid (Romania)

Company

hirify.global is a global leader in the tire industry, dedicated to innovation and mobility solutions with over 125 years of history.

What you will do

• Lead, coach, and develop a high-performing customer-facing team to foster accountability and continuous improvement.
• Manage end-to-end order-to-cash operations, including order entry, management, and delivery planning.
• Collaborate with Sales, Supply Chain, and Centre of Excellence teams to ensure high-quality service delivery.
• Drive team performance against key KPIs such as Call Service Level, Delivery Performance, and Claim Resolution.
• Oversee quality and claims management processes to ensure timely resolution and transparent communication.
• Identify process optimization opportunities and support automation initiatives across regional or global projects.

Requirements

• German: Advanced level required
• English: Advanced level required
• Bachelor’s degree.
• Proven experience in a Team Leader role within a customer-facing environment.
• Advanced proficiency in MS Office, SAP (Order Management & Quality Management), and Power BI.
• Strong leadership, communication, and stakeholder management skills.

Nice to have

• Experience in automotive or industrial environments.

Culture & Benefits

• Opportunity to work in a global, cross-functional environment.
• Focus on professional development and team growth.
• Commitment to equal employment opportunity and inclusive hiring practices.