Technical Support Specialist (Italian)

TL;DR

Technical Support Specialist (Italian): Providing post-sales technical support for mobile and IoT management software with an accent on troubleshooting complex customer issues and ensuring high-quality service. Focus on diagnosing application queries, managing customer communication, and collaborating with internal teams to resolve technical challenges.

Location: Must be based in or able to commute to Bucharest, Romania (Hybrid: 3 days/week in office)

Company

hirify.global is a global provider of mobile and IoT device management solutions, serving over 17,000 enterprise customers worldwide.

What you will do

• Provide telephone and email-based post-sales technical support for software products.
• Investigate and resolve customer-reported technical issues.
• Maintain proactive communication with customers regarding query status.
• Diagnose and solve application queries related to MDM solutions.
• Use various devices to reproduce customer environments for troubleshooting.

Requirements

• Fluent Italian and English (verbal and written) required.
• Degree or Diploma in Computer Networking, IT, Computer Science, or related field.
• Solid understanding of the OSI model and networking principles (Firewalls, Protocols, Subnetting).
• Knowledge of modern Windows client and server operating systems.
• Understanding of mobile computing platforms (Android, iOS).
• Must be based in or able to commute to Bucharest, Romania.

Nice to have

• Experience with database management systems (SQL Server).
• Experience with virtualization technologies (VMware, Hyper-V).

Culture & Benefits

• Opportunity to work with leading-edge technologies and global tech giants.
• Collaborative and agile team environment.
• Focus on personal growth and continuous innovation.
• Fast-paced environment with global reach.