Technical Customer Service Planner (Spanish)

TL;DR

Technical Customer Service Planner (Spanish): Coordinating and scheduling field service operations for water and hygiene solutions with an accent on SAP and Salesforce service order management. Focus on optimizing service delivery, dispatching emergency and maintenance tasks, and maintaining high customer satisfaction standards.

Location: Bucharest, Romania

Company

hirify.global is a leading global provider of water and hygiene solutions, operating 70 manufacturing facilities worldwide with a focus on operational efficiency and environmental impact.

What you will do

• Plan and dispatch emergency and maintenance services using Salesforce Service Cloud.
• Create and manage service orders in SAP based on installation requests and maintenance matrices.
• Coordinate planning activities with local teams and field technicians.
• Perform mass loading of equipment records and maintain accurate service data.
• Provide agreed service level reports and update customer portals.
• Communicate effectively with country TCS business partners to ensure smooth service delivery.

Requirements

• Fluent in English and Spanish (written and verbal).
• Experience with ERP systems, specifically SAP and Salesforce.
• Intermediate computer skills, including proficiency in MS Word and Excel.
• Ability to manage specialized planning tasks and coordinate multi-skilled work areas.
• Must be based in or able to work from Bucharest, Romania.

Culture & Benefits

• Private medical care and life insurance.
• Meal vouchers (30 RON per working day).
• Annual performance-based bonus.
• Holiday allowance and seasonal bonuses (Christmas and Easter).
• Extra vacation days for birthdays and tenure-based accrual.