Technical Support Specialist (IoT)

TL;DR

Technical Support Specialist (IoT): Providing post-sales technical support for mobile and IoT device management solutions with an accent on troubleshooting complex customer issues and ensuring high-quality service. Focus on diagnosing application queries, managing customer communication, and maintaining system environments.

Location: Must be based in Bucharest, Romania (Hybrid: 3 days per week in the office).

Company

hirify.global is a global provider of mobile and IoT device management solutions, serving over 17,000 enterprise customers worldwide.

What you will do

• Provide telephone and email-based post-sales technical support for software products.
• Investigate and resolve customer-reported issues in collaboration with internal stakeholders.
• Proactively update customers on the progress of their queries.
• Diagnose and solve application queries related to MDM solutions.
• Use various devices to reproduce customer environments for deeper troubleshooting.

Requirements

• Fluent in both Spanish and English (verbal and written).
• Degree or Diploma in Computer Networking, IT, Computer Science, or related field.
• Solid understanding of the OSI model and networking principles (Firewalls, Protocols, Subnetting).
• Knowledge of modern Windows client and server operating systems.
• 1-2 years of relevant technical support experience.
• Must be able to work in the Bucharest office 3 days per week.

Nice to have

• Experience with database management systems like SQL Server.
• Knowledge of virtualization technologies such as VMware or Hyper-V.
• Familiarity with mobile computing platforms (Android, iOS).

Culture & Benefits

• Commitment to personal growth and continuous innovation.
• Opportunity to work with leading-edge technologies and global tech partners.
• Collaborative and agile team environment.
• Focus on professional development and making a global impact.