Channel Account Manager

TL;DR

Channel Account Manager: Managing and enabling the success of existing partners while growing adoption of hirify.global’s product suite with an accent on ISO/ISV partner support, account planning, and revenue growth. Focus on building partner relationships, driving upsell/cross-sell, resolving issues, and using reporting/analytics to improve client satisfaction and performance.

Location: Cape Town, South Africa

Salary: R330,000 - R350,000 per annum (base) + commission (OTE: R478,300 - R498,300 per annum)

Company

hirify.global powers payments platforms that help partners deliver innovative payment experiences.

What you will do

• Build and maintain strong relationships with assigned partners, serving as the main point of contact for inquiries, requests, and issues.
• Develop account plans with objectives, goals, and action steps; align with internal teams (sales, marketing, product) to deliver value.
• Identify and execute upselling and cross-selling opportunities to grow revenue and expand the client portfolio.
• Resolve partner concerns in a timely manner, escalate complex issues when needed, and follow up to ensure resolution.
• Maintain accurate interaction records and produce regular reports on account activity, sales performance, and satisfaction metrics using data and analytics.

Requirements

• Attendance within the Cape Town office for US working hours is required for this role.
• Bachelor’s degree or demonstrated experience in a related field.
• Proven experience in account management, sales, or customer service.
• Excellent communication and interpersonal skills, with strong negotiation and problem-solving abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.

Culture & Benefits

• Annual base salary plus performance-based commission plan.
• 15 days holiday + 12 public holidays each year (plus 1 additional day after each year of service, up to 20 days).
• 45-hour work week and family-friendly policies (enhanced maternity and paternity pay).
• Training budget for professional development and a focus on wellbeing (mental health first aiders, weekly yoga sessions).
• Medical Aid and Gap Cover, plus employee referral and Bonusly reward schemes.

Hiring process

• Recruitment and employment-related checks are required before offers are finalized.
• Application processing may include background and financial checks.