Account Support Executive (Publishing)

TL;DR

Account Support Executive (Publishing): Managing subscription agreements and providing sales support for online research products with an accent on contract execution and customer data quality. Focus on coordinating international customer correspondence, optimizing CRM workflows, and ensuring accurate license preparation.

Location: Dordrecht (Onsite)

Company

One of the leading global publishers of research, providing technology-enabled products and platforms that help researchers and educators share knowledge and discoveries.

What you will do

• Prepare renewal quotes and license agreements for online products in accordance with established targets.
• Act as the primary point of contact for international customers regarding contract execution and daily operations.
• Manage and update renewal tracking tools and provide usage statistics to the sales team.
• Coordinate with Finance, Legal, and Product management to align contracts, invoices, and legal requests.
• Maintain high data quality within the Salesforce CRM and generate reports on renewal progress.
• Collaborate with subscription agents to obtain purchase orders and solve order queries.

Requirements

• Bachelor's or Master's degree or equivalent with a commercial interest.
• Fluent English proficiency (written and oral) is required.
• Must be based in or able to work from the Dordrecht office.
• Proficiency in MS Office Suite, particularly MS Excel.
• Knowledge of Salesforce CRM and contracting systems.
• Strong numeracy, organizational, and time management skills.

Nice to have

• Proficiency in German, Spanish, Italian, or French.

Culture & Benefits

• Continuous professional development through team training.
• Collaborative work environment with strong interdepartmental relationships.
• Opportunity to work for a pioneer in open research with a legacy of over 180 years.
• Results-oriented and independent working style.