Customer Care Representative (Contract)

TL;DR

Customer Care Representative (Contract): Provide exceptional customer service as the primary point of contact for products, services, and delivery dates with an accent on handling inquiries, maintaining accurate customer orders, and resolving complaints. Focus on cross-functional collaboration to deliver accurate, timely information and ensure customer satisfaction at all times.

Location: Apex, NC

Company

hirify.global builds engineered components and sub-systems for healthcare and advanced manufacturing, including robotic end-of-arm technologies through ATI Industrial Automation.

What you will do

• Handle customer inquiries via multiple channels in a timely, professional manner.
• Provide product, pricing, and service information to customers.
• Enter and maintain accurate customer orders using internal software applications.
• Resolve customer complaints and issues with empathy and understanding.
• Collaborate cross-functionally to provide accurate and timely information to customers.

Requirements

• Excellent written and verbal communication skills.
• Ability to work effectively in a busy, dynamic team environment.
• Strong prioritization and multitasking skills with attention to detail and organization.
• Empathy and patience when dealing with customers.
• Proficiency in using computers and technology.
• Ability to learn technical information quickly and apply it to customer support.

Culture & Benefits

• Equal employment opportunity and affirmative action workplace.
• Customer-focused support culture within ATI Industrial Automation.
• Teamwork, collaboration, and empowerment emphasized across the organization.