Customer Care Representative (Contract)

Location: Apex, NC, United States

Company

hirify.global develops engineered components and subsystems for healthcare and advanced manufacturing applications, including robotics, minimally invasive surgery, and 3D metal printing.

What you will do

• Handle customer inquiries through multiple communication channels in a timely and professional manner.
• Provide product, pricing, service, and delivery information.
• Enter and maintain accurate customer orders using software applications.
• Resolve customer complaints and issues with empathy and understanding.
• Collaborate cross-functionally to provide accurate and timely customer information.

Requirements

• Excellent written and verbal communication skills.
• Ability to work effectively in a busy, dynamic team environment.
• Strong prioritization, multitasking, organization, and attention to detail.
• Empathy and patience when working with customers.
• Proficiency with computers and technology, with the ability to learn technical and product information quickly.

Culture & Benefits

• Collaborative, team-oriented working environment.
• Emphasis on customer focus, trust, integrity, and cross-functional cooperation.
• Equal employment opportunity and affirmative action workplace.
• Workplace accommodation support is available during the employment process.