Customer Service Representative (Manufacturing)

Location: Dallas, TX, United States. Workplace type: Onsite.

Company

hirify.global provides pipe preparation, joining, hanging, flow-management, and fire-protection products for commercial buildings, industrial facilities, infrastructure, and critical systems.

What you will do

• Communicate with internal and external customers by phone, email, and fax.
• Provide accurate information about orders, order status, lead times, and products.
• Process customer orders, changes, and returns.
• Investigate and resolve customer complaints, service failures, and concerns.
• Maintain customer account, order, status, and lead-time information in the database.
• Coordinate with Operations Supervisors and Sales Representatives on customer requests and quotes.

Requirements

• At least 2 years of customer service experience in the manufacturing or construction industry.
• Associate degree in business or a related field.
• Strong communication, interpersonal, time-management, conflict-resolution, and problem-solving skills.
• High attention to detail, accuracy, and ability to work effectively in a team environment.
• Understanding of pricing, terms, shipment, taxes, and payment practices for products and services.
• Proficiency in computer data entry, Microsoft Office, and Dynamics 365; knowledge of company product technical details.

Culture & Benefits

• Medical, dental, vision, and FSA benefits available after 30 days.
• 401(k) with company match and company-provided life insurance available after 90 days.
• Paid time off after 60 days for eligible hourly and non-exempt positions.
• Two weeks of vacation after six months and 10 paid holidays, including the employee's birthday.
• Paid weekly and supported by workplace safety procedures and protective equipment requirements.

Hiring process

• Application review followed by an interview.
• Offer and hiring stages follow a successful interview.