Customer Service Representative

Location: Delavan, Wisconsin, United States; hybrid schedule with three days onsite per week

Salary: $21 per hour

Company

hirify.global develops sustainable water solutions for residential, industrial, and pool applications, serving customers in more than 150 countries.

What you will do

• Provide end-to-end customer support for hirify.global distributors, sales networks, and customers.
• Process customer requests and resolve day-to-day issues by phone and email.
• Coordinate information and expectations between customers and Engineering, Purchasing, Scheduling, Production Planning, and Logistics.
• Manage incoming email and provide responses within 24 hours or less.
• Expedite orders, coordinate delivery instructions, and assist with container bookings.
• Support customer care improvements and identify solutions for sales opportunities.

Requirements

• Excellent customer service, interpersonal, written, and verbal communication skills.
• Strong organization, prioritization, judgment, attention to detail, and ability to work under pressure.
• Ability to manage multiple tasks, meet deadlines, and respond promptly to distributor and customer needs.
• Proficiency with Microsoft Office products.
• Associate degree in a related field; a bachelor’s degree is preferred.
• 1–3 years of experience in claims or customer service.

Nice to have

• SAP experience.
• Bachelor’s degree in a related field.

Culture & Benefits

• Monday–Friday schedule from 7:30 a.m. to 4:00 p.m.
• Paid holidays, vacation, sick time, and paid time off.
• Medical, dental, vision, prescription drug, life insurance, and health savings account benefits.
• 401(k) plan with up to a 5% match starting on the first day of employment.
• Tuition reimbursement.