Customer Support Representative I (Medtech)

Location: Allentown, Pennsylvania, United States. Hybrid working model with onsite attendance required Monday through Friday from 9:30 a.m. to 6:00 p.m.

Salary: $22.00–$26.00 per hour

Company

hirify.global is part of the B. Braun Group, a global medical technology organization developing and supplying healthcare products and services.

What you will do

• Enter customer orders and research customer inquiries.
• Track orders through SAP and communicate order information and issues among customers, sales representatives, and manufacturing personnel.
• Generate deliveries and coordinate warehouse shipments, including palletization and shipment planning for large orders.
• Provide product and service information to internal and external customers.
• Manage more complex territories and may solicit sales of new products.

Requirements

• High school diploma, GED, or equivalent required; an associate or technical degree is preferred.
• At least 2 years of related experience required.
• Regular and predictable onsite attendance Monday through Friday is required.
• Ability to follow established procedures and detailed verbal or written instructions under direct supervision.
• Ability to use limited judgment when resolving problems and communicate with supervisors, colleagues, vendors, and customers.

Nice to have

• Call center experience.

Culture & Benefits

• Healthcare benefits.
• 401(k) plan.
• Tuition reimbursement.
• Continuous improvement supported through the Sharing Expertise initiative.