Customer Care Specialist II

Location: Remote in the United States

Company

hirify.global provides services related to rental car tolls and violations.

What you will do

• Provide rental car customers with professional, empathetic support for toll and violation inquiries.
• Use available tools and resources to deliver complete and accurate first-contact resolutions.
• Develop and maintain product, process, and technical knowledge related to the services.
• Adapt verbal, interpersonal, and written communication to different audiences.
• Meet goals for productivity, efficiency, schedule adherence, quality, customer satisfaction, and attendance.

Requirements

• Motivated, tenacious, and able to think critically through customer solutions.
• Empathetic, positive, and professional approach to customer interactions.
• Effective verbal, interpersonal, and written communication skills.
• Ability to work in a fast-paced customer service environment.
• Must be based in the United States for this remote role.

Culture & Benefits

• Performance-focused environment centered on accountability, customer focus, and continuous improvement.
• Culture emphasizing integrity, sound judgment, courage, collaboration, and inclusion.
• Team-based approach that values differences and shared success.