Customer Success Manager (Satellite Ground Communications)

TL;DR

Customer Success Manager (Satellite Ground Communications): Managing customer relations and onboarding for satellite ground station services with an accent on project delivery and relationship management. Focus on coordinating cross-functional teams, monitoring customer health metrics, and ensuring adherence to ISO 9001 standards.

Location: Must be local to the Greater Denver region. Relocation assistance is available.

Salary: $90,000 – $120,000 Annually

Company

hirify.global is the world’s largest supplier of telemetry, tracking and command (TT&C) and data acquisition services for non-geostationary satellites.

What you will do

• Serve as the primary point of contact for assigned customers throughout their lifecycle.
• Manage customer onboarding and develop success plans to achieve business objectives.
• Lead cross-functional project teams to deliver services on time and within cost according to ISO 9001:2015 standards.
• Monitor customer health metrics, churn risk, and satisfaction scores (NPS).
• Identify upsell and cross-sell opportunities in collaboration with the sales team.
• Facilitate regular business reviews to demonstrate value and results to customers.

Requirements

• Current US Citizenship and ability to obtain US DoD Security Clearance.
• 2+ years of experience managing projects for USG or commercial space/technology programs.
• Experience in the Aerospace and Defense industry, specifically the LEO space industry.
• Proficiency with MS Project or similar project management tools.
• Strong ability to deliver projects on budget and on time.
• Undergraduate degree in a business or technical field (Engineering, Physics, etc.).

Nice to have

• Project management certification (e.g., PMP).

Culture & Benefits

• Four weeks of annual PTO.
• Full medical insurance coverage with $0 individual cost.
• Flexible working environment and international travel opportunities, including yearly trips to Norway.
• Fitness expense and tuition reimbursement programs.
• Exposure to a global footprint and diverse international cultures within a nimble team.