IT Support Specialist

TL;DR

IT Support Specialist (IT): Providing corporate IT support and systems administration for internal workforce with an accent on helpdesk operations, access management, and SaaS administration. Focus on ensuring system reliability, security compliance (HIPAA/HITRUST), and efficient onboarding/offboarding workflows.

Location: Must be based in Atlanta, GA, Menlo Park, CA, or San Francisco, CA (On-site)

Salary: $70,000 – $85,000

Company

A mission-driven healthcare startup building clinical and technological infrastructure to expand access to preventive, connected care.

What you will do

• Serve as the primary point of contact for corporate IT support via Zendesk, Slack, and email.
• Provide Tier 1 and Tier 2 troubleshooting for hardware, software, and SaaS applications.
• Manage the full lifecycle of user accounts across Google Workspace, Slack, and Rippling.
• Enforce IT security policies and assist in audit preparation for HIPAA and HITRUST compliance.
• Coordinate hardware procurement, configuration, and inventory management for corporate devices.
• Monitor system health and assist in automating IT workflows.

Requirements

• Must be based in Atlanta, GA, Menlo Park, CA, or San Francisco, CA
• Associate's degree or equivalent technical training in IT or Computer Science.
• 2+ years of experience in corporate IT support or systems administration.
• Hands-on experience with Google Workspace administration.
• Working knowledge of macOS endpoint environments.
• Understanding of IT security best practices and data privacy principles.

Nice to have

• Experience with Iru (Kandji), Zendesk, Rippling, or Slack administration.
• Familiarity with scripting or automation (Google Apps Script, Python).
• Experience supporting compliance frameworks like HITRUST, SOC 2, or HIPAA.
• Relevant certifications such as CompTIA A+ or Google Workspace Administrator.

Culture & Benefits

• Medical, dental, and vision coverage (100% paid for employee and dependents).
• 401(k) with company match.
• Short- and long-term disability and life insurance.
• Collaborative and supportive team environment in a high-growth startup.