Customer Service Specialist

TL;DR

Customer Service Specialist (Customer Support): Providing exceptional support and ensuring a positive customer experience via multiple communication channels with an accent on prompt inquiry resolution and cross-departmental collaboration. Focus on solving product and service issues, maintaining accurate records, and ensuring high customer satisfaction.

Location: Los Angeles, CA, USA

Compensation: USD 17 - USD 27 hourly

Company

Limitless East Marketing focuses on redefining possibilities through innovative, data-driven strategies to deliver measurable results for brands.

What you will do

• Respond promptly and effectively to customer inquiries via phone, email, and chat.
• Resolve product or service problems by clarifying customer issues and determining the best solution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address customer needs and provide timely solutions.
• Follow up with customers to ensure their issues have been resolved satisfactorily.

Requirements

• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle difficult customers with professionalism and patience.
• Familiarity with customer service software, databases, and tools.
• Must be located in Los Angeles, CA, USA

Culture & Benefits

• Competitive salary package.
• Opportunities for professional growth and career advancement.
• Collaborative and supportive work environment.
• Skill development and ongoing learning opportunities.
• Exposure to diverse projects and industry experience.