Customer Service Administrator

TL;DR

Customer Service Administrator (EdTech): Providing comprehensive administrative and student support for professional licensing education programs with an accent on data accuracy, facility maintenance, and student-facing communication. Focus on managing inquiries, processing licensing applications, and ensuring high-quality service delivery in a fast-paced, on-site environment.

Location: Must be based in North Miami, FL (On-site)

Salary: $20–$22 per hour

Company

A premier provider of professional licensing education with over 50 years of excellence, offering diverse learning formats across real estate, insurance, and construction industries.

What you will do

• Handle incoming service inquiries via phone, digital channels, and in-person interactions.
• Manage customer escalations and troubleshoot technical support questions.
• Perform accurate data entry of student information and maintain class records in the CRM.
• Assist students with licensing applications and process electronic fingerprints.
• Maintain facility cleanliness and manage inventory of supplies and brochures.
• Support the Campus Director and sales team with scheduling and administrative tasks.

Requirements

• Must be able to work on-site in North Miami, FL.
• 1+ year of experience in a customer service or administrative role.
• High school diploma or GED required.
• Ability to work a flexible schedule including occasional evenings and weekends.
• Proficiency in Microsoft Office and a typing speed of at least 20 wpm.
• Ability to lift up to 40 pounds on a semi-regular basis.

Nice to have

• Bilingual proficiency in English and Spanish.
• Some college education.

Culture & Benefits

• Values-driven culture focused on love, joy, boldness, teamwork, and curiosity.
• Commitment to diversity, equity, and inclusion in the workplace.
• Opportunity to work with a well-established brand in the professional education sector.