SME CVM Manager (Energy)

TL;DR

SME CVM Manager (Energy): Driving the end-to-end customer lifetime and value strategy for the SME segment with an accent on engagement, retention, and maximizing customer profitability. Focus on managing the full customer lifecycle, reducing churn, and optimizing acquisition channels like brokers and e-commerce.

Location: Hybrid; Must be based in London or Nottingham, UK

Salary: Competitive salary

Company

hirify.global is a leading energy provider focusing on customer-centric services in the UK market.

What you will do

• Own and execute the SME sales and retention strategy, including campaign management and segmentation.
• Manage KPIs and performance reporting for sales volumes, retention, and portfolio profitability.
• Oversee performance across TPI/Brokers, telesales, and e-commerce acquisition channels.
• Drive renewals and business move strategies for SME customers.
• Collaborate with CRM, Tech, Data, and Finance teams to deliver growth plans.
• Manage and mentor the CVM Analyst and CVM Lead.

Requirements

• Significant experience in SME/B2B sales and retention, preferably in energy, telco, or financial services.
• Proven track record of driving growth via brokers, telesales, and digital channels.
• Deep understanding of SME retention drivers and customer lifecycle management.
• Strong leadership and stakeholder management abilities.
• Analytical mindset with a commercial focus.
• Employment subject to a basic DBS check.

Culture & Benefits

• Industry-leading hybrid and family-friendly work policies.
• 26 days annual leave plus bank holidays.
• Generous pension, life cover, and bonus opportunities.
• Access to 20 flexible benefits with tax/NI savings.
• Inclusive and supportive culture with Fertility and Menopause Friendly accreditations.