Channel Sales Manager (SaaS)

TL;DR

Channel Sales Manager (SaaS): Managing the full lifecycle of Systems Integrator (SI) business in ANZ, from prospecting and signing mid-tier partners to driving revenue. Focus on displacing incumbent ITSM and CX platforms through SI-led delivery and strategic partner ecosystem growth.

Location: Sydney, Australia

Company

hirify.global builds uncomplicated service software that delivers exceptional customer and employee experiences through a people-first approach to AI.

What you will do

• Identify, target, and sign mid-tier SI partners aligned with ANZ ITSM and CX growth priorities.
• Lead the end-to-end partner recruitment process from initial outreach and business case development to contract execution.
• Develop joint go-to-market plans, including target verticals and co-sell motions with field teams.
• Own and manage a partner-sourced pipeline, holding partners accountable to revenue commitments through structured QBRs.
• Build and maintain SI partner capability across sales, pre-sales, and delivery to ensure self-sufficiency.
• Contribute to ANZ SI partner strategy and provide market intelligence on competitor partner programs.

Requirements

• 10+ years of experience in channel, alliances, or partner management within a SaaS or enterprise software environment.
• Demonstrable track record of recruiting and activating SI partners.
• Strong understanding of mid-tier SI operations, including practice structures and P&L dynamics.
• Experience in ITSM, EX, or CX categories; familiarity with the ServiceNow ecosystem is a strong advantage.
• Proficiency in Salesforce or equivalent CRM for opportunity tracking and forecasting.
• Ability to build senior relationships with SI practice leads and C-level stakeholders.

Nice to have

• Prior experience targeting ServiceNow displacement or competing against legacy ITSM platforms.
• Existing network within the ANZ mid-tier SI community (e.g., Capgemini, CGI, Unisys).
• Experience building net-new SI practices from an early stage.
• Background in solution or pre-sales for increased technical credibility with partners.

Culture & Benefits

• Inclusive environment welcoming colleagues of all backgrounds, genders, and ethnicities.
• Commitment to providing equal opportunity and diversity in the workplace.
• Culture focused on enabling employees to find their true potential, purpose, and passion.