Sales Manager (SaaS)

TL;DR

Sales Manager (SaaS): Leading a high-performing team of Account Managers to drive growth and retention for an MSP customer base with an accent on upsell, cross-sell, and relationship expansion. Focus on achieving ARR targets, maintaining CRM hygiene, and acting as an executive sponsor for key MSP relationships.

Location: Sydney, NSW

Company

hirify.global is a leading provider of AI-powered IT management and cybersecurity software for Managed Service Providers (MSPs) and internal IT organizations.

What you will do

• Lead a team of Account Managers to consistently meet ARR growth, retention, and account health targets.
• Develop and drive upsell, cross-sell, and renewal strategies across the customer book of business.
• Serve as the executive sponsor and primary escalation point for key MSP relationships.
• Manage pipeline health, including forecasting, CRM hygiene, and detailed account planning.
• Collaborate with Customer Success, Product, and Professional Services teams to ensure customer success.

Requirements

• 5+ years of experience in SaaS or tech account management, ideally within the MSP or IT channel.
• 2+ years of experience leading or managing a sales team.
• Deep knowledge of the MSP industry, including their operational needs and business language.
• Proven track record of increasing revenue within an existing customer base.
• Strong proficiency in Salesforce or an equivalent CRM with a data-driven approach.
• Demonstrated ability to coach and develop team members to achieve their best performance.

Culture & Benefits

• High-growth, high-performance organization valuing innovation, accountability, and results.
• Opportunity to make a significant impact within a company expanding its global footprint.
• Driven and adaptable work environment focused on delivering exceptional outcomes.
• Commitment to equal employment opportunity for all applicants and employees.