Graduate Customer Support Specialist

TL;DR

Graduate Customer Support Specialist: Delivering excellent customer support primarily over email and phone, ensuring positive resolution of customer cases. Focus on prioritizing customer requests, collaborating with various teams, and improving the customer experience.

Location: Hybrid, 4 days in-office in Makati, The Philippines (Friday is work from home)

Company

VC-backed technology business focused on making assets more transparent, trustworthy, and accessible, starting with real estate.

What you will do

• Deliver excellent customer support primarily over email and phone.
• Ensure customer cases are resolved positively with empathy and care.
• Manage and prioritize a wide range of customer requests while meeting SLAs.
• Collaborate with onboarding, legal, accounting, compliance, sales, and product teams.
• Support projects designed to improve customer experience.

Requirements

• Graduate with a degree or similar professional experience.
• Experience in a customer-facing role.
• Comfortable communicating with people over phone and email.
• Clear written and verbal English communication skills.
• Strong organizational skills and attention to detail.
• Computer literacy and ability to pick up new tools quickly.

Culture & Benefits

• Competitive salary and HMO benefits.
• Health & Dental Insurance.
• 12 Mental Health Days annually + Paid Time Off + Public Holidays.
• Team and company-wide events.
• Learning budget to support your development.
• Growth and Development Cycles with performance reviews to enable fast growth.