Account Manager (Customer Success) (SaaS)

TL;DR

Account Manager (Customer Success) (SaaS): Commercial ownership of existing customer portfolios to drive retention and expansion within an iPaaS platform with an accent on revenue growth and strategic account planning. Focus on applying sales methodologies like MEDDIC and SPIN to unlock business value and close expansion opportunities.

Location: Hybrid in Sweden; must live in Sweden with a valid work permit. Preferred visits to Stockholm office weekly/monthly.

Salary: 55,000 – 65,000 SEK per month + uncapped commission

Company

Nordic-founded integration platform (iPaaS) recognized in the Gartner Magic Quadrant for making integrations fast, easy, and transparent.

What you will do

• Drive renewals, upsell opportunities, and revenue growth across a scaled customer portfolio.
• Identify and close expansion opportunities by understanding customer roadmaps, pain points, and strategic initiatives.
• Act as a strategic commercial partner to mid-market and enterprise organizations to unlock business value.
• Lead strategic business reviews with C-level and senior stakeholders focused on ROI and value realization.
• Collaborate with delivery-side Account Managers and Solution Architects to ensure customer success.
• Monitor customer health and commercial risks using CRM insights and health scores to prioritize activities.

Requirements

• 5+ years of experience in B2B SaaS/PaaS account management with a strong sales orientation.
• Fluency in Swedish and professional English.
• Must be based in Sweden with a valid work permit.
• Familiarity with high-impact SaaS sales methodologies such as MEDDIC, SPIN, or Challenger Sales.
• Proven ability to engage and negotiate with CIOs, IT Directors, and business leaders.
• University degree strongly preferred.

Nice to have

• Familiarity with iPaaS or general integration technology.

Culture & Benefits

• Hybrid work model with a focus on work-life balance and flexible working times.
• Nordic work culture characterized by transparency, low hierarchy, and high trust.
• Competitive fixed salary with performance-based, uncapped commission.
• Comprehensive benefits including pension, health insurance, and a company phone.
• Opportunities to visit the headquarters and team in Finland for sales kick-offs.

Hiring process

• Interviews with People Integrator, Team Lead, Solution Architect, team member, and Sales Director.
• Practical demo case and reference checks.