Marketing Specialist (Membership)

TL;DR

Marketing Specialist (Membership): Managing the strategy, execution, and optimization of the NSTXL membership experience with an accent on member lifecycle, engagement campaigns, and retention. Focus on building a structured member journey from application to renewal, optimizing CRM/portal workflows, and delivering high-touch member service.

Location: Remote (Must be based in one of the following US states: AL, CA, CO, DC, FL, IN, MO, NC, NJ, NM, NY, OH, OR, PA, SC, TN, TX, VA, WA, WY)

Company

An accelerator that bridges commercial innovation with the Department of Defense to rapidly develop and assess prototypes for national security.

What you will do

• Design and maintain a comprehensive membership experience from application through renewal to ensure a mission-ready base.
• Develop and implement annual membership campaigns to drive intentional growth and registration.
• Optimize membership portals, websites, and CRM integrations using HubSpot, Salesforce, and WordPress.
• Analyze member feedback and data to create actionable improvement roadmaps and report on success initiatives.
• Represent the organization at tradeshows and host quarterly in-person member networking events.
• Provide high-touch, "white-glove" service as the primary point of contact for member onboarding and activation.

Requirements

• Bachelor’s degree in Marketing, Business, or a related field.
• Minimum 4 years of professional marketing experience.
• Minimum 2 years of experience owning or supporting a customer, growth, or membership lifecycle.
• Proven experience with marketing automation and CRM/CMS platforms (HubSpot, Salesforce, or WordPress).
• Must reside in one of the specified US states.

Nice to have

• Experience with Canva or similar design tools.
• Strong public speaking, networking, and event management skills.
• Ability to travel up to 20% for industry events.
• Deep expertise in creating acquisition and retention strategies.

Culture & Benefits

• Comprehensive health, dental, and vision insurance (company pays 90-100% of premiums).
• 401(k) retirement plan with an employer match up to 4%.
• Generous vacation, paid sick and safe leave, and floating holidays.
• Flexible and remote work structure.
• Professional development allowance and wellness reimbursement plan.
• Community sponsorships and donation matching.