Implementation Manager I (SaaS)

TL;DR

Implementation Manager I (SaaS): Onboarding new clients by establishing sites and assisting with data configuration in compensation software with an accent on project coordination and client communication. Focus on driving early product value, managing tactical compensation administration, and coordinating across internal teams to ensure successful delivery.

Location: Hybrid (Manila, Philippines). Fixed work schedule: Monday through Friday, 10pm-7am Manila time.

Salary: ₱65,717 – ₱82,142 per month

Company

hirify.global is a compensation innovator providing AI-powered tools and actionable insights that help organizations scale their business with pay.

What you will do

• Act as the primary internal and external contact for new clients during the onboarding process.
• Assist clients with data configuration and product user interface setup within the application.
• Lead client-facing activities and coordinate implementation project initiatives to meet milestones and goals.
• Collaborate with Product Support to report and follow through on product requests and bugs.
• Demonstrate system functionality and ensure high levels of client satisfaction and product adoption.
• Educate and develop team members assigned to implementation projects.

Requirements

• Bachelor’s degree.
• At least 1 year of experience in a customer-facing role within a SaaS product organization.
• Experience in product support, implementation, or project coordination.
• Proficiency in Microsoft Excel for working with large data sets.
• Understanding of how relational databases work.
• Must be based in Manila to support the hybrid work model.

Nice to have

• Experience with Salesforce or similar CRM tools.
• Experience in survey analysis, compensation program management, or compensation systems.

Culture & Benefits

• Employee-centric hybrid model providing flexibility and in-person collaboration.
• HMO coverage including one dependent.
• 15 paid days of additional leave (credited up front, unused days are monetized).
• Paid Philippine Regular holidays plus one additional Global Mental Health Day.
• Access to continued learning, development opportunities, and a continuous feedback culture.
• Inclusive environment with Employee Resource Groups and company-sponsored volunteer hours.