Client Services Project Manager (CX)

TL;DR

Client Services Project Manager (CX): Leading the end-to-end implementation of hirify.global software products for enterprise customers with an accent on stakeholder alignment and cross-functional delivery. Focus on managing project lifecycles, mitigating risks, and ensuring successful delivery within scope and timelines in contact center environments.

Location: Manila, Philippines

Company

hirify.global is a global innovation powerhouse in AI, cloud, and digital software, serving over 25,000 businesses including a large portion of the Fortune 100.

What you will do

• Lead end-to-end project execution from initiation to closure, ensuring on-time delivery within scope.
• Align internal and external stakeholders by defining goals and translating business needs into actionable plans.
• Develop and maintain project plans, timelines, and governance artifacts using appropriate tools.
• Manage resource allocation and identify critical path dependencies to maintain momentum.
• Proactively handle risk, change, and issue management to minimize delivery impact.
• Conduct project retrospectives and develop reusable tools and templates to improve execution consistency.

Requirements

• Bachelor’s degree in Business Management or equivalent relevant work experience.
• 5–10+ years of customer-facing project management experience, preferably in enterprise settings.
• Experience in call center/contact center environments, telephony, or the call recording industry.
• PMP certification (PMI) is required.
• Strong understanding of technology and the software development lifecycle (SDLC).
• Excellent written and verbal communication skills for executive-level and customer interactions.

Culture & Benefits

• Opportunity to work with a market leader in AI and cloud technology.
• Ambitious environment that encourages challenging limits and executing high standards.
• Commitment to equal opportunity employment and a diverse, inclusive global workforce.