Technical Account Manager (Compensation)

TL;DR

Technical Account Manager (Compensation/SaaS): Serving as a trusted technical advisor and advocate to ensure customers derive maximum value from compensation solutions with an accent on technical guidance and compensation workflows. Focus on troubleshooting complex technical issues involving APIs and HCM systems, and driving customer retention through ROI-focused project work.

Location: Remote, United States (Unable to hire in Hawaii, Quebec, or Northern Ireland)

Salary: $90,880 – $136,320

Company

hirify.global is a compensation innovation company providing AI-powered tools and data insights to help organizations optimize their pay strategies.

What you will do

• Act as the primary technical and compensation point of contact for key customer stakeholders.
• Provide expert guidance on product capabilities, best practices, and compensation strategies.
• Troubleshoot and resolve complex technical issues while conducting regular health checks.
• Collaborate with Sales and Customer Success to identify upsell opportunities and execute account plans.
• Gather customer feedback to influence the product roadmap and partner with engineering for new releases.
• Maintain detailed records of interactions and contribute to the internal Company Knowledge Base.

Requirements

• Must be based in the United States (excluding Hawaii).
• Bachelor’s degree in Human Resources, Compensation, Data Analytics, or Information Systems.
• 3+ years of experience in technical account management or technical customer experience roles.
• 3+ years of experience in a professional HR or compensation role, preferably within SaaS.
• Technical expertise in compensation data, survey data, HCM systems, APIs, SFTPs, and SSO.
• Proficiency with CRM/ticketing systems (Salesforce, Atlassian) and advanced Excel/Tableau skills.

Culture & Benefits

• Remote-first model with flexibility to work from home or company-paid co-working spaces.
• Comprehensive health benefits (medical, dental, vision, life, disability) covered up to 100%.
• 401(k) retirement program with an immediate company match.
• Flexible paid time off and 14 paid company holidays.
• 16 weeks of paid parental leave and unlimited infertility coverage.
• Annual remote work stipend for wellness or home office equipment.