Customer Operations Analyst I (HRTech)

TL;DR

Customer Operations Analyst I (HRTech): Ensuring client site readiness and maintenance within the Marketpay product with an accent on data validation and survey participation. Focus on optimizing job matches, triaging Salesforce cases, and ensuring high-quality client communications.

Location: Hybrid (Manila Office)

Salary: ₱46,653 – ₱58,316 per month

Company

A compensation innovator providing AI-powered tools and actionable insights to help organizations scale their business with pay.

What you will do

• Triage incoming requests and distribute cases to team members via the Salesforce queue.
• Perform site refreshes by updating job matches for client libraries in Marketpay.
• Conduct annual survey participation processes and verify client survey data purchases and uploads.
• Maintain professional and timely communication with clients across all workflow touchpoints.
• Collaborate with cross-functional teams to ensure client site maintenance and enablement.

Requirements

• Bachelor's degree or equivalent work experience.
• 1-3 years of experience in software customer support, customer success, or data management.
• Proficiency in MS Excel and relational databases.
• Ability to manage multiple projects simultaneously and work autonomously.
• Must be based in Manila (Hybrid).
• Work schedule: Monday through Friday, 10pm-7am Manila time.

Nice to have

• Experience with Salesforce.com CRM.
• Experience with Marketpay or other compensation management software.

Culture & Benefits

• Employee-centric hybrid work model providing flexibility.
• HMO coverage plus one dependent.
• 15 paid days of additional leave, refreshed annually, with monetization for unused leave.
• Inclusive environment with access to leadership AMAs and continuous feedback culture.
• Learning and development opportunities and company-sponsored volunteer hours.