Digital Customer Success Manager (SaaS)

Location: Philippines; hybrid work model

Company

hirify.global is a global company focused on customer engagement and subscription-based software solutions.

What you will do

• Build and manage digital customer journeys covering onboarding, adoption, renewal, expansion, and risk mitigation.
• Create targeted lifecycle campaigns and scalable engagement programs for customer segments, personas, and lifecycle stages.
• Develop repeatable playbooks, automated workflows, and customer education initiatives that improve product adoption and customer experience.
• Monitor customer health signals, product usage, engagement, churn, retention, and renewal influence.
• Partner with Marketing, Commercial, Product Marketing, Product, Support, and Customer Success leadership.
• Use Salesforce, Gainsight CX, Marketo, Braze, and Power BI to operationalize, report on, and optimize customer success programs.

Requirements

• At least 3 years of experience in Customer Success, Lifecycle Marketing, Customer Marketing, Digital Success, or Account Management within a SaaS or subscription-based business.
• Experience managing customer lifecycle campaigns and scalable engagement programs.
• Strong understanding of customer adoption, retention, churn reduction, and customer health.
• Experience with customer success or marketing automation tools such as Gainsight, Totango, ChurnZero, Marketo, and Salesforce.
• Strong analytical, written, verbal communication, and organizational skills, with the ability to manage multiple programs simultaneously.

Nice to have

• Experience in a B2B SaaS environment.
• Familiarity with customer segmentation, journey mapping, and lifecycle design.
• Experience with customer education, campaign testing, reporting, and optimization.
• Experience working with product usage and customer health data.
• Specialization in adoption or retention strategies.

Culture & Benefits

• Hybrid work model designed to support flexibility and work-life balance.
• Global, collaborative work environment focused on innovation and growth.
• Development programs, mentoring, and career growth support.
• Health and life insurance, referral rewards, and generous leave policies.
• Inclusive and equal-opportunity workplace.