Associate Professional, Customer Support

TL;DR

Associate Professional, Customer Support: Handling initial customer calls and answering general questions regarding company products and services with an accent on referring callers to appropriate resources. Focus on documenting customer concerns and forwarding complaint trends to appropriate departments.

Location: Taguig City, Philippines

Company

hirify.global is a leading technology company for the global information technology ecosystem.

What you will do

• Take initial customer calls and answer general questions regarding company products and services.
• Refer callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follow-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• Document customer concerns and forward complaint trends to appropriate departments.
• Perform data entry and use internal databases to answer customer questions.
• Write internal/external non-technical documentation.

Requirements

• Requires broad theoretical knowledge typically acquired from advanced education.
• Typically requires a four-year college degree or equivalent experience and 0-2 years functional experience.
• Entry-level professional individual contributor on a project or work team.
• Work is closely supervised.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Uses company standard policies and procedures to resolve issues in which answers can be readily obtained.

Culture & Benefits

• Join a team where you’ll make technology happen in surprising ways.
• Shape tomorrow in a fun journey.