Manager of Customer Success (SaaS)

TL;DR

Manager of Customer Success (SaaS): Leading a team of CSMs to drive customer health, value realization, and renewal readiness for SMB, Mid-Market, and Enterprise segments with an accent on Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Focus on coaching high-performing teams, evolving success strategies to increase adoption, and collaborating cross-functionally to ensure ROI.

Location: Hybrid (Manila Office)

Salary: ₱90,641 – ₱113,300 per month

Company

hirify.global is a compensation innovation company providing AI-powered tools and data insights to help organizations scale with pay equity and transparency.

What you will do

• Hire, coach, and develop a team of CSMs to exceed retention, renewal-readiness, and expansion goals.
• Execute and evolve Customer Success strategies to increase product adoption and customer value throughout the lifecycle.
• Analyze customer health and success metrics to continuously improve engagement playbooks.
• Partner with Renewals and Account Managers to align value delivery with commercial outcomes.
• Act as the voice of the customer to influence product direction, messaging, and go-to-market strategy.
• Utilize Salesforce and Gainsight to track performance and identify trends.

Requirements

• 4+ years of experience in Customer Success or Sales within a SaaS/recurring revenue business.
• 2+ years of people management experience with a track record of developing teams.
• Experience leading teams accountable for retention, adoption, and customer outcomes.
• Location: Must be based in Manila (Hybrid).
• Work Schedule: Fixed schedule, Monday through Friday 10pm-7am Manila time.

Nice to have

• Experience with Salesforce and Gainsight.
• Bachelor's Degree.

Culture & Benefits

• Employee-centric hybrid work model providing flexibility and in-person collaboration.
• HMO Coverage including one dependent.
• 15 paid days of additional leave, plus Philippine regular holidays and Global Mental Health Day.
• Continuous feedback culture with access to learning and development opportunities.
• Inclusive environment with Employee Resource Groups and company-sponsored volunteer hours.