Client Success Manager (Fintech)

TL;DR

Client Success Manager (Fintech): Managing client relationships and driving long-term success for customers across Southeast Asia, Australia, and New Zealand with an accent on commercial growth and strategic partnership development. Focus on identifying upsell opportunities, leading executive business reviews, and collaborating cross-functionally to ensure high client satisfaction.

Location: Must be based in Taguig, Philippines (Hybrid: at least 2 days per week in-office).

Company

hirify.global is a global technology company serving the capital markets and other industries with diverse technology, analytics, and consulting solutions.

What you will do

• Serve as the primary point of contact for a portfolio of clients across Southeast Asia, Australia, and New Zealand.
• Partner with Sales, Client Services, and Engineering to address client needs and mitigate risks.
• Identify and accelerate upsell and cross-sell opportunities to drive portfolio growth.
• Lead executive-level business reviews and track project progress.
• Drive measurable improvements in client satisfaction and retention.
• Contribute to continuous improvement of service delivery and team practices.

Requirements

• Bachelor's degree or equivalent practical experience.
• 8+ years of experience in Customer Success, Account Management, or Professional Services.
• Experience within a SaaS or consulting organization, ideally in capital markets or regulatory technology.
• Proven track record of leading executive-level client conversations and building consensus.
• Strong commercial competence and ability to translate client needs into actionable outcomes.
• Proficiency in customer success tools such as Salesforce, Gainsight, or Planhat.

Nice to have

• Experience working with clients in Southeast Asia, Australia, or New Zealand markets.
• Familiarity with software development life cycles and regulated environments.
• Proficiency in additional languages beyond English.

Culture & Benefits

• HMO coverage for employees and dependents.
• Employee stock purchase plan and equity grants.
• Retirement plan and annual bonus.
• Access to e-learning platforms and fitness/wellness programs.
• Great Place To Work Certified environment.