Client Success Manager - Financial Services (SaaS)

Location: Bonifacio Global City, Taguig, Philippines; hybrid with at least 2 days per week in the office

Company

hirify.global provides financial market infrastructure, technology, and regulatory solutions to clients worldwide.

What you will do

• Manage a portfolio of clients across Southeast Asia, Australia, and New Zealand as the primary point of contact.
• Track project progress, manage relationships, and lead executive business reviews.
• Partner with Sales, Client Services, Client Support, and Engineering to address client needs and mitigate risks.
• Identify upsell and cross-sell opportunities that support portfolio growth and client retention.
• Improve client satisfaction by aligning hirify.global solutions with customer goals and measurable outcomes.
• Drive continuous improvements in client success processes and service delivery.

Requirements

• Bachelor's degree or equivalent practical experience.
• 8+ years of experience in Customer Success, Account Management, or Professional Services within a SaaS or consulting organization.
• Experience in capital markets or regulatory technology is preferred.
• Ability to lead executive-level client conversations, resolve issues, and build consensus among stakeholders.
• Strong commercial competence and the ability to translate client needs into actionable outcomes.
• Proficiency with Salesforce, Gainsight, Planhat, or similar customer success platforms.

Nice to have

• Experience working with clients in Southeast Asia, Australia, or New Zealand.
• Familiarity with software development life cycles and technology deployment in regulated environments.
• Additional languages beyond English.

Culture & Benefits

• Hybrid work environment with office attendance subject to change.
• HMO coverage for employees and dependents.
• Employee stock purchase plan, equity grant, retirement plan, and annual bonus.
• Free counseling sessions and subscriptions to e-learning platforms.
• Fitness, wellness, and other employee experience benefits.
• Inclusive workplace with reasonable accommodation throughout the hiring process.