Senior Manager, Customer Success Retail Lead (Retail)

TL;DR

Senior Manager, Customer Success Retail Lead (Retail): Leading the strategic plan for retailer success and managing a high-performing team to deliver data-driven insights with an accent on client engagement and value creation. Focus on improving client satisfaction scores, identifying growth opportunities, and optimizing retail client engagement processes.

Location: Pasig City, Philippines (Hybrid/Flexible working environment)

Company

NIQ is the world’s leading consumer intelligence company, providing comprehensive understanding of consumer buying behavior through advanced analytics and state-of-the-art platforms.

What you will do

• Develop and lead the strategic plan to ensure retailers maximize the value of NIQ services.
• Lead a team to provide high-quality data, reports, and actionable insights for clients.
• Manage client engagement through strategic planning, goal setting, and regular performance check-ins.
• Monitor client satisfaction scores and proactively resolve concerns to ensure high retention.
• Collaborate with the Sales team on contract renewals and identify new business opportunities.
• Mentor team members and foster a strong, high-performance team culture.

Requirements

• Bachelor's degree in any major with a minimum GPA of 3.25.
• 7-12 years of experience in client servicing within research agencies or marketing consultancies.
• Minimum 3 years of experience in a managerial position.
• Proficiency in statistical applications, systems, and Microsoft Office.
• Fluent English (written and verbal) is required.
• Must be based in Pasig City, Philippines.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• Access to LinkedIn Learning for professional development.
• Employee Assistance Program (EAP).